7-day returns for store credit
Customers have 7 days from the delivery date to request a change-of-mind return. We accept returns of soap and other eligible products only when they are unused, fully unopened, in like-new condition, and in their original packaging. Every original seal, safety seal, gasket, and protective wrapper must remain intact and must not have been removed, broken, opened, or tampered with. Reclosing or resealing an opened product does not make it eligible for return. Please keep your receipt or proof of purchase.
Approved change-of-mind returns receive store credit only, not cash or a refund to the original payment method. Store credit is issued within 3 days after we receive the returned order, provided the customer has supplied proof of return and the reason for the return and the product is confirmed fully unopened. The credit can be used toward a future purchase. If you choose a more expensive product, you must pay the difference.
How to request a return
Email support@blondelight.com within 7 days of delivery before sending your item back. Include your order number and the reason for your return. We will provide return instructions and a downloadable return shipping label if your return is accepted. The customer is responsible for return postage. There is no restocking fee for products returned fully unopened. After sending your return, contact us with proof of return, such as tracking or a postage receipt. Returns sent without prior approval will not be accepted.
Approved returns should be sent to:
BLONDELIGHT LLC
4400 W Hallandale Beach Blvd #5
Pembroke Park, FL 33023
United States
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact support@blondelight.com immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions
Opened or used products, including soap, cannot be returned for a change of mind. Products with a removed, broken, opened, or tampered seal, gasket, or protective wrapper are not eligible. Perishable goods, custom or personalized products, hazardous materials, flammable liquids or gases, and gift cards are not eligible for change-of-mind returns. Contact us if you have questions about a specific item.
European Union orders
For merchandise shipped into the European Union, the existing 14-day cooling-off policy applies: you may cancel or return your order within 14 days, for any reason and without a justification. Items must be in the same condition received, unworn or unused, with tags and in their original packaging, with receipt or proof of purchase. This policy does not limit any mandatory consumer rights.
Questions
Contact support@blondelight.com for return instructions or the status of your store credit.
